I can't connect my phone or tablet to Elvie Trainer
In order to connect your phone or tablet, make sure Elvie Trainer is fully charged and removed from its carry case. Then, turn on the Bluetooth on your phone or tablet by going to your settings and selecting the Bluetooth option. Follow the steps in the Elvie Trainer app to connect.
If you’re having difficulty connecting, try the following:
Tap the menu icon in the top right of the screen, then ‘Trainer info’.
If your Elvie Trainer is not connected there will be a ‘Scan’ button. Tap it and give your Elvie Trainer a gentle squeeze in your closed fist for 3 seconds, with the tail remaining outside.
Release, and squeeze Elvie Trainer for a further 3 seconds. When the word ‘Elvie’ appears on the screen, tap it and you will be connected - this may take up to 20 seconds, so be sure to continue squeezing Elvie Trainer gently.
If you have Bluetooth turned on and are still unable to connect to your Elvie Trainer, try closing the app completely and restarting it. Once it restarts, attempt to connect again.
If you still cannot connect to your Elvie Trainer after trying the above steps, please contact our Customer Care Team.
I can't find the Elvie Trainer app on iPad
If your iPad is an iPad 3 or newer running iPadOS14, then it is compatible with Elvie Trainer. Make sure you select ‘iPad only’ from the drop down menu in the top-left of the screen when searching for the Elvie Trainer app in the App Store.
I can't turn on notifications / reminders on my iPhone
If you’re unable to turn on Elvie Trainer notifications or reminders on your iPhone, try deleting and reinstalling the Elvie Trainer app. You won’t lose any data, as you can simply sign into your existing account once you reinstall.
If you're still having an issue enabling notifications or reminders, try the following:
Go to Settings > Notifications, select the Elvie Trainer app, and make sure that notifications are enabled.
In the Notifications screen, make sure that ‘Show as Banners’ is turned on.
Make sure that you’re signed in to your Apple ID. Go to Settings > iTunes & App Stores and enter your Apple ID and password.
Make sure that ‘Do Not Disturb’ is turned off. Go to Settings > Do Not Disturb and turn it off.
If you’re still unable to turn on notifications or reminders, please contact our Customer Care Team.