Why do I need an account to use the app?

Creating an account allows you to use the Elvie Pump app to control connected pumps and keep track of your pumping sessions.

With an account you can use Elvie Pump on more than one phone or tablet and regain your pumping data if you lose or update your device.

You are able to log out of your account so that your data is kept private if other people have access to your devices.

Your pumping data is stored securely and anonymously but if at any point you would like us to remove it from our servers simply contact us at www.elvie.com/contact.

How do I download the Pump with Elvie app?

Download the Elvie Pump app through the App Store (for iPhone) or Google Play Store (for Android).

How do I connect Elvie Pump to the app?

Open the Pump with Elvie app and switch Bluetooth on in your phone settings. Turn Elvie Pump on and tap 'Connect' in the app. Press and hold Play/Pause until the side lights start flashing on the pump. If you have a double pump tap 'Connect another pump' to connect in the same way to your second pump.

Can I use Elvie Pump without the app?

Using the Elvie Pump app will allow you to access Elvie Pump's smart features, including remote control, live milk monitoring and viewable pumping session history. You will also be notified via the app whenever there is a firmware upgrade. Firmware upgrades improve the function of your Pump. Some features that have been included in firmware upgrades so far include personalizing intensity settings and the ability to dim the light on the Play / Pause button. We always recommend you use the app so you will be notified of the latest features and get the best out of your Elvie Pump.

How do I know what mode my Elvie Pump is in?

Elvie Pump will always start in Stimulation mode. This is a faster pumping rhythm to stimulate milk let-down. Elvie Pump will automatically switch to Expression mode after two minutes (you can also switch to Expression mode manually in the app). Expression mode is a slower pumping rhythm for efficient milk expression.

How do I end my session?

To end a session:

1. Press Play / Pause to stop pumping

2. Unclip your nursing bra and use your finger to break the seal around your nipple

3. Remove Elvie Pump from your bra

4. Press Power to switch off

How do I change the intensity setting?

Elvie Pump has seven intensity settings, giving you full control over what feels comfortable and works most efficiently in both Stimulation and Expression mode. Use the + & - buttons to adjust intensity to find your preferred setting in both modes. When you reach the maximum or minimum intensity setting, Play/Pause will flash three times.

Milk volume estimates

The milk volumes shown in the app are estimates. 

When you finish pumping, the app will show you an estimate of how much milk is in the bottle. If you need to correct this estimate, you can amend the information when you are saving your session. The pump bottle has volume markings to help you check how much milk is in the bottle. 

You can also update these volume estimates at any time from the history screen. 

This volume estimate comes from an algorithm in the pump which is getting smarter all the time!

How do I change mode on the app?

Using the app you can switch between stimulation and expression modes.

How do I pump using the app?

You can use Elvie Pump with your smart phone. Once you have created an account and connected your phone, start by pressing Play/Pause.

Adjust intensity until you feel comfortable.

Switch between stimulation and expression modes.

Change the side setting of Elvie Pump.

Keep an eye on the volume of milk in the bottle.

View your pumping history, which you'll find in the app menu. It can show you detailed information for each of your sessions, including volume produced on each side.

If you need more help, please take a look at this video:

Connect to a new Pump

To connect a new pump to the app: 

Open the app menu 

Tap Pump info 

Tap “Connect a new pump”, near the bottom of the screen 

Follow the onscreen instructions. 

For more help, please take a look at this video: 

Reconnecting a Pump

If your pump loses connection, it will automatically try to reconnect. You should ensure: 

Your phone Bluetooth is turned on 

Elvie Pump is turned on (it may have turned off or it may have run out of charge - see 'How do I charge Elvie Pump')

Your phone and Elvie Pump are next to each other 

If Elvie Pump is not automatically reconnecting, please follow the steps below: 

• Open the app menu and navigate to Pump info 

• Ensure Elvie Pump is turned on 

• Press the Scan button 

• If the app discovers a pump, tap connect 

If you are still having problems reconnecting Elvie Pump, please visit www.elvie.com/contact.

How can I save my intensity settings?

To save your intensity settings you'll need the latest version of the app and the latest version of the firmware on each Pump (see below for how to find out which version you have). Once you’ve got those, navigate to:

For Android:  Menu > Account > Your Pumps > Personalizewhere you can save your intensity settings.

For ios: Menu > Account > Personalization & Preferences > Personalize your Pump > tap the cog where you can save your intensity settings.

Your Pump must be connected to complete these steps.

How do I know if I have the latest version of the app?

Search for the Pump with Elvie app in the Play Store (Android) or App Store (iPhone) and see if there is the option to update. If there is no option to update then you already have the latest version of the app. 

How do I know if I have the latest version of the Firmware? 

Make sure your Pump(s) are fully charged, connect them to your phone and navigate to:
For Android: Menu > Account > Your Pumps > Pump Info.
For ios: Menu > Account > Personalization & Preferences > Personalize your Pump

If your firmware version is lower than the most current version of firmware available you'll see a red dot and the word 'upgrade' or 'Upgrade available'. Tap it to upgrade your Pumps which will allow you to save your intensity settings.

As of December 2020 the latest available firmware version is 7.39.1

If your firmware version of 7.30.2 or higher then you'll be able to save the intensity settings that the Pump will start at by going to
For Android: Menu > Account > Your Pumps > Personalize

For ios: Menu > Account > Personalization & Preferences > Personalize your Pump > tap the cog 

How can I dim the play/pause light on the Hub?

To be able to dim the Play/Pause light you'll need the latest version of the app and the latest version of the Firmware on each Pump (see below for how to find out which version you have). Once you’ve got those, navigate to:

For Android:  Menu > Account > Your Pumps > Personalize where you can dim the Play/Pause light.

For ios: Menu > Account > Personalization & Preferences > Personalize your Pump > tap the cog where you can dim the Play/Pause light

Your Pump must be connected to complete these steps.

What is a pumping rhythm and how does it work?

A pumping rhythm controls how your pump suctions against your nipple. It tells your pump what timings it should follow and how it should apply pressure to your nipple before releasing it again.

How can using pumping rhythms help me?
You can use different pumping rhythms as your needs change through your pumping journey. For example, if you are feeling sensitive, you can choose the “slow and gentle” rhythm. Or, if you have a heavier let-down and milk flow, you can choose the “express and collect” rhythm which helps your pump manage a heavier milk flow.

I have Elvie Stride and I don't see SmartRhythm™ pumping on my app. What can I do?

SmartRhythm™ pumping is only available on Elvie Pump.

How do I choose a pumping rhythm?
You can choose the rhythm you want to use by tapping the

button on the control screen. From here, you can select one of the 3 new rhythms available for you. These rhythms are:
1. “Multi-Switch”
2. “Catch and Collect”
3. “Slow and gentle”.

The Elvie Original rhythm (“Single-switch”) is also available.

What can I expect when I use a pumping rhythm?
You may not be able to feel the difference between each pumping rhythm immediately, so we recommend you try a rhythm for at least 5 consecutive sessions to see the effect.

Once you have chosen your rhythm and pressed play, your pump will always start in stimulation mode. This is a faster speed to stimulate milk let-down. Elvie Pump will automatically switch to Expression mode after two minutes, or earlier if it detects your let-down. Expression mode is a slower pumping speed to keep milk flowing after your let-down.

To pump with a new rhythm you need to be connected to the app at the start of your session. You do not need to be connected during your session to keep using the rhythm you chose.

What is “Multi-Switch”?
Multi-switch is a rhythm designed for power pumping, where the pump repeatedly cycles between Stimulation and Expression mode every few minutes. This rhythm follows set timings. It starts in Stimulation for 2 minutes, then moves to Expression for 7 minutes and then the pattern repeats. You will not be able to manually change mode in the app while. running this rhythm.

What is “Express and Collect”?
Express and Collect is a rhythm designed for users with a heavy let-down. This rhythm helps the pump cope with a heavier milk flow. The pump will take a tiny pause for breath in between cycles, which gives more time for your milk to drain into your Bottles. In this rhythm, you can change between stimulation and expression mode whenever you like, using the

symbol.

What is “Slow and Gentle”?
Slow and gentle is a rhythm designed for pumpers who are feeling sensitive or need a lighter touch to stimulate let-down. The pump will suction more gently, and it will ramp up the intensity more slowly. In this rhythm, you can change between stimulation and expression mode whenever you like, using the

symbol.


How can I control intensity while using pumping rhythms? 

For every rhythm, Elvie Pump has 7 intensity levels for both Stimulation and Expression modes. When you increase the intensity level, two things happen:

• The suction gets stronger

• The pumping cycles get slower

When you decrease the intensity levels, the opposite happens.

• The suction gets softer

• The pumping cycles get faster

It may feel logical to use a setting which pumps faster, but if you aren’t getting enough suction to suit your needs, you may find you get better results using a stronger intensity setting, which will sound and feel slower. 

Please keep in mind that more suction does not always mean more milk.

While higher suction works for some women, it’s not universal. For some, higher suction can reduce milk volumes and cause discomfort and pain.

It’s important to experiment and find intensity settings that are right for you.

Can I set a different rhythm for each side?
If you are a double pumper, you will need to set your chosen rhythm on each of your pumps individually. You can choose to use different rhythms for each side if you want to.

Will my Elvie Pump remember what rhythm I selected during my last session?
Yes. If you select a rhythm, that rhythm will stay on your Pump until you choose to use a different one. Your chosen rhythm will stay on your pump even if you are not connected to the app for your next session.

How long will it take to choose a SmartRhythm™?
The first time you select the

button in the “Pump with Elvie” app, it can take up to 20 seconds to load the list of rhythms available to you. You will need to keep your phone close to your Pump while this loading process happens.

The next time you select the

button in the app, updating the SmartRhythm™ on your pump should take no more than a few seconds. You will need to keep your phone close to your Pump whenever you choose a new rhythm to put onto your Pump.