How should I store my milk?

You may store your expressed milk in the Bottle using the Lid provided, both are fridge and freezer safe. Always make sure you remove the Bottle from the Hub before storing. Alternatively, you can pour your expressed milk into the vessel or container of your choice for storage or feeding, using the Spout.

How do I charge Elvie Pump?

When the battery is low, the Battery Light will be red. Charge immediately after finishing your pumping session if low battery is indicated. Elvie Pump will automatically turn off if the battery is empty.

When charging, the Battery Light will be orange. Use the Charging Cable provided to connect Elvie Pump to a USB power source, such as your computer or phone plug.

When fully charged the Battery Light will be green. It takes approximately two hours to fully charge the battery, which provides approximately two and a half hours of usage at standard settings.

Please only use the Charging Cable provided with Elvie Pump. Do not use Elvie Pump while charging.

How should I store Elvie Pump over a long period of time?

Please use the Charging Cable provided to charge Elvie Pump before long-term storage and place out of direct sunlight. These measures will increase the lifespan of your Elvie Pump.

Please ensure you are on the latest version of the firmware. To check this; make sure your Pump(s) are fully charged, connect them to your phone and navigate to: Menu > Account > Your Pumps > Pump Info.

If your firmware version is lower than the latest version you'll see a red dot and the word 'upgrade'. Tap it to upgrade your Pump(s).

As of December 2020 the latest firmware version was 7.39.1

Your Elvie Pump contains a rechargeable battery. To preserve the battery, when not in use for an extended amount of time, it will automatically transition into storage mode. To remove from storage mode, plug the Charging Cable into your Elvie Pump and fully charge for 20 minutes.

The washable parts will require cleaning and drying before long-term storage and should be stored out of direct sunlight to avoid discolouration.

How and when do I clean and sterilize Elvie Pump?

The Hub: electronics care

Keep the hub dry

The Hub contains electronics which should be kept dry. A clean, damp cloth can be used to clean the Hub. The black semicircle on the base of the Hub monitors milk volume. Please keep this area dry and clear of residue. Any other cleaning method will be classed as misuse under the warranty.

Washable components

Washable parts

Cleaning washable components that come into contact with milk prevents the build up of dry milk residue, which can cause the growth of bacteria that may be harmful to you and your baby.

Before first use

You should clean and sterilize all washable components before first use.

Clean washable components

1. Rinse in cold, clear water (approx 20°C / 68°F)

2. Wash in warm water (approx 30°C / 86°F) using mild dishwashing soap and wipe afterwards with a clean cloth

3. Rinse with cold, clear water (approx 20°C/ 68°F) for 10-15 seconds

OR

Place on the top shelf of the dishwasher

Sterilize washable components

Boil in water for five minutes

OR

Suitable for microwave, steam or cold water sterilizing methods. We do not recommend microwave or steam sterilizing for more than five minutes. You should always refer to the manufacturers instructions and please be aware that some steam and microwave sterilizers reach high temperatures which may risk warping plastic parts. We do not recommend ultraviolet sterilization.

Dry completely before assembly

How do I download the Elvie Pump app?

Download the Pump with Elvie app through the App Store (for iPhone) or Google Play Store (for Android).

How should I store my Elvie Pump between sessions?

Between sessions, please store your Elvie Pump out of direct sunlight and ensure the washable parts are dry. Keep out of reach of children. If low battery is indicated at the end of a pumping session, it's best to recharge immediately.

Can more than one person use Elvie Pump?

No, Elvie Pump is a single-user product.

Can I use Elvie Pump without the app?

Using the Pump with Elvie app will allow you to access Elvie Pump's smart features, including remote control, live milk monitoring and viewable pumping session history. You will also be notified via the app whenever there is a firmware upgrade. Firmware upgrades improve the function of your Pump. Some features that have been included in firmware upgrades so far include personalizing intensity settings and the ability to dim the light on the Play / Pause button. We always recommend you use the app so you will be notified of the latest features and get the best out of your Elvie Pump.

How do I know what mode my Elvie Pump is in?

Elvie Pump will always start in Stimulation mode. This is a faster pumping rhythm to stimulate milk let-down. Elvie Pump will automatically switch to Expression mode after two minutes (you can also switch to Expression mode manually in the app). Expression mode is a slower pumping rhythm for efficient milk expression.

How do I end my session?

How do I change the intensity setting?

Elvie Pump has seven intensity settings, giving you full control over what feels comfortable and works most efficiently in both Stimulation and Expression mode. Use the + & - buttons to adjust intensity to find your preferred setting in both modes. When you reach the maximum or minimum intensity setting, Play/Pause will flash three times.

What intensity setting do you recommend?

We recommend you use the highest intensity setting that is comfortable for you. A higher intensity setting does not always mean more milk (in fact, some studies suggest stress can affect milk production) so you should never be uncomfortable while using Elvie Pump.

How do I change a bottle during a session?

Pause the pump, break the seal with your finger and take Elvie Pump out of your nursing bra. Press the bottle release button to remove the full bottle and click the spare bottle into the Hub.

Do I need to massage my breast before using Elvie Pump?

Elvie Pump has a stimulation mode for let-down, but if you usually massage your breast to help with let-down (or expressing in general) then you can absolutely do that before using Elvie Pump.

How do I switch sides with a single Elvie Pump?

Each Elvie Pump can be either a left or right pump. The first time you connect to the app the side light will turn on. You can switch the side light by pressing the Side Selector on either the pump or the app. When you are single pumping and want to pump on the other breast, simply pause Elvie Pump, remove it from your nursing bra and press the Side Selector.

How do I take my Elvie Pump apart?

Press Bottle Release to separate the Bottle from the Hub

Remove the Valve from the Spout

Using the Spout, you can pour your expressed milk into a container of your choice for storage or feeding.

Twist the Spout to remove it from the Bottle

Pull the Breast Shield away from the Hub to remove it

Take the Seal off the Breast Shield

Follow the instructions for cleaning and sterilization.

How do I know which Breast Shield size to use?

To determine the correct size, put the Breast Shield on with the sizing symbol facing upwards and place your nipple in the centre of the fit lines. The fit lines should align with the outside of your nipple.

Try different Breast Shields to find your best fit. Your pump comes with a 24 mm Breast Shield and one other size. If needed, 21 mm and 28 mm Breast Shields are available to purchase.

To comfortably pump on both sides, repeat this process for both nipples to ensure you have the correct Breast Shield for each nipple.

No two nipples point in the same direction so it's also really important to align the Breast Shield to the direction of your nipples when you are putting the breast pump on.

Lanolin cream can be used for lubrication to reduce the likelihood of sore nipples.

Keep the unused Breast Shields in a safe place. Women’s bodies often change during the pumping life cycle, so you may find that another Breast Shield size becomes a better fit.

How do I place Elvie Pump on my breast and align my nipple correctly?

Along with choosing the right Breast Shield it's also really important to align the Breast Shield to the direction of your nipples when you are putting it on. No two nipples point in the same direction!

Getting Elvie Pump on correctly can take a little practice. Until you are comfortable aligning your nipple we recommend you put on just the Breast Shield, without the Hub. Bending forwards and holding your breast from underneath. Bring the Breast Shield to your breast, paying attention to the direction of your nipple. You can use the markings on the Breast Shield to help align your nipple.

We’re all different, no two nipples point in the same direction! Align the Breast Shield to the direction of your nipples when you are putting it on. Use a mirror to check your nipple is centered.

Once you are confident the Breast Shield is in the right place, hold it in position with one hand and push the Hub onto the Breast Shield.

What positions can I use Elvie Pump in?

Generally we recommend sitting or standing because the milk monitoring function in the app will work better if you're upright. However, depending on factors like the amount of milk in the bottle and where the pump sits on your breast, you might find you have more flexibility.

We've had testers unload dishwashers, change their babies and much more - so long as Elvie Pump is functioning properly you can use it in any position you like.

Do I need a special bra to use Elvie Pump?

No, Elvie Pump is designed to be worn with your standard nursing bra. If you like, you can use the Bra Adjuster provided to make sure Elvie Pump fits comfortably in your bra.

Milk volume estimates

The milk volumes shown in the app are estimates. 

When you finish pumping, the app will show you an estimate of how much milk is in the bottle. If you need to correct this estimate, you can amend the information when you are saving your session. The pump bottle has volume markings to help you check how much milk is in the bottle. 

You can also update these volume estimates at any time from the history screen. 

This volume estimate comes from an algorithm in the pump which is getting smarter all the time!

Can I use Elvie Pump if I have an implanted device?

Do not use Elvie Pump if you have an active implanted device that would be affected by a magnetic field (e.g. pacemaker or implantable cardioverter defibrillator). 

Can I use Elvie Pump while pregnant?

Do not pump until after giving birth. If you become pregnant while breastfeeding or breast pumping please consult with a licensed healthcare professional before continuing.

Is the Bluetooth safe?

Elvie Pump connects to your phone using Bluetooth. Bluetooth devices are extremely low powered - approximately 100 times less than the maximum power of a mobile phone. It is due to this fact that lots of wireless healthcare and medical devices use Bluetooth. Elvie Pump uses Bluetooth Low Energy, which offers an even lower emission than standard Bluetooth.

What charging adapter should I use with Elvie Pump?

Elvie Pump is best paired with a charging adapter of maximum output 5V / 2.1A or 10W.

If you already have a charging adapter at home, we recommend checking for the following:

• The output voltage / current or power is in the range stated above

• The charging adapter contains a country specific standards mark.

• The charging adapter is double insulated (Class 2 electrical certification)