How do I assemble Elvie Pump?
Make sure all parts are dry before putting them together (after the parts have been cleaned and sterilized).
Attach the Seal to the Breast Shield, using the tabs as guides
Push the Breast Shield into the Hub
Twist and click the Spout onto the Bottle
Push the Valve onto the Spout
Click the Bottle onto the Hub
Once fully assembled, press the Power button to switch Elvie Pump on. You can start and stop Elvie Pump at any time by pressing the Play/Pause button.
How do I charge Elvie Pump?
When the battery is low, the Battery Light will be red. Charge immediately after finishing your pumping session if low battery is indicated. Elvie Pump will automatically turn off if the battery is empty.
When charging, the Battery Light will be orange. Use the Charging Cable provided to connect Elvie Pump to a USB power source, such as your computer or phone plug.
When fully charged the Battery Light will be green. It takes approximately two hours to fully charge the battery, which provides approximately two and a half hours of usage at standard settings.
Please only use the Charging Cable provided with Elvie Pump. Do not use Elvie Pump while charging.
How and when do I clean and sterilize Elvie Pump before using it for the first time?
The Hub: electronics care
Keep the hub dry
The Hub contains electronics which should be kept dry. A clean, damp cloth can be used to clean the Hub. The black semicircle on the base of the Hub monitors milk volume. Please keep this area dry and clear of residue. Any other cleaning method will be classed as misuse under the warranty.
Washable components
Washable parts
Cleaning washable components that come into contact with milk prevents the build up of dry milk residue, which can cause the growth of bacteria that may be harmful to you and your baby.
Before first use
You should clean and sterilize all washable components before first use.
Clean washable components
Rinse in cold, clear water (approx 20°C / 68°F)
Wash in warm water (approx 30°C / 86°F) using mild dishwashing soap and wipe afterwards with a clean cloth
Rinse with cold, clear water (approx 20°C/ 68°F) for 10-15 seconds
OR
Place on the top shelf of the dishwasher
Sterilize washable components
Boil in water for five minutes
OR
Suitable for microwave, steam or cold water sterilizing methods. We do not recommend microwave or steam sterilizing for more than five minutes. You should always refer to the manufacturers instructions and please be aware that some steam and microwave sterilizers reach high temperatures which may risk warping plastic parts. We do not recommend ultraviolet sterilization.
Dry completely before assembly
How do I download the Pump with Elvie app?
Download the Pump with Elvie app through the App Store (for iPhone) or Google Play Store (for Android).
If you have any issues, you can check if your phone is compatible with the app.
Why do I need an account to use the app?
Creating an account allows you to use the Pump with Elvie app to control connected pumps and keep track of your pumping sessions.
With an account you can use Elvie Pump on more than one phone or tablet and regain your pumping data if you lose or update your device.
You are able to log out of your account so that your data is kept private if other people have access to your devices.
Your pumping data is stored securely and anonymously but if at any point you would like us to remove it from our servers simply contact us at questions@elvie.com.
How do I connect Elvie Pump to the app?
Open the Pump with Elvie app and switch Bluetooth on in your phone settings. Turn Elvie Pump on and tap 'Connect' in the app. Press and hold Play/Pause until the side lights start flashing on the pump. If you have a double pump tap 'Connect another pump' to connect in the same way to your second pump.
Can I use Elvie Pump without the app?
Using the Pump with Elvie app will allow you to access Elvie Pump's smart features, including remote control, live milk monitoring and viewable pumping session history. You will also be notified via the app whenever there is a firmware upgrade. Firmware upgrades improve the function of your Pump. Some features that have been included in firmware upgrades so far include personalizing intensity settings and the ability to dim the light on the Play / Pause button. We always recommend you use the app so you will be notified of the latest features and get the best out of your Elvie Pump.
How do I know what mode my Elvie Pump is in?
Elvie Pump will always start in Stimulation mode. This is a faster pumping rhythm to stimulate milk let-down. Elvie Pump will automatically switch to Expression mode after two minutes (you can also switch to Expression mode manually in the app). Expression mode is a slower pumping rhythm for efficient milk expression.
How do I end my session?
To end a session:
Press Play / Pause to stop pumping
Unclip your nursing bra and use your finger to break the seal around your nipple
Remove Elvie Pump from your bra
Press Power to switch off
How do I change the intensity setting?
Elvie Pump has seven intensity settings, giving you full control over what feels comfortable and works most efficiently in both Stimulation and Expression mode. Use the + & - buttons to adjust intensity to find your preferred setting in both modes. When you reach the maximum or minimum intensity setting, Play/Pause will flash three times.
What intensity setting do you recommend?
We recommend you use the highest intensity setting that is comfortable for you. A higher intensity setting does not always mean more milk (in fact, some studies suggest stress can affect milk production) so you should never be uncomfortable while using Elvie Pump.
How do I change a bottle during a session?
Pause the pump, break the seal with your finger and take Elvie Pump out of your nursing bra. Press the bottle release button to remove the full bottle and click the spare bottle into the Hub.
Do I need to massage my breast before using Elvie Pump?
Elvie Pump has a stimulation mode for let-down, but if you usually massage your breast to help with let-down (or expressing in general) then you can absolutely do that before using Elvie Pump.
How do I switch sides with a single Elvie Pump?
Each Elvie Pump can be either a left or right pump. The first time you connect to the app the side light will turn on. You can switch the side light by pressing the Side Selector on either the pump or the app. When you are single pumping and want to pump on the other breast, simply pause Elvie Pump, remove it from your nursing bra and press the Side Selector.
How do I take my Elvie Pump apart?
Press Bottle Release to separate the Bottle from the Hub
Remove the Valve from the Spout
Twist the Spout to remove it from the Bottle
Pull the Breast Shield away from the Hub to remove it
Take the Seal off the Breast Shield
Follow the instructions for cleaning and sterilization.
How do I know which Breast Shield size to use?
To determine the correct size, put the Breast Shield on with the sizing symbol facing upwards and place your nipple in the centre of the fit lines. The fit lines should align with the outside of your nipple.
Try different Breast Shields to find your best fit. Your pump comes with a 24 mm Breast Shield and one other size. If needed, 21 mm and 28 mm Breast Shields are available to purchase.
To comfortably pump on both sides, repeat this process for both nipples to ensure you have the correct Breast Shield for each nipple.
No two nipples point in the same direction so it's also really important to align the Breast Shield to the direction of your nipples when you are putting the breast pump on.
Lanolin cream can be used for lubrication to reduce the likelihood of sore nipples.
Keep the unused Breast Shields in a safe place. Women’s bodies often change during the pumping life cycle, so you may find that another Breast Shield size becomes a better fit.
How do I place Elvie Pump on my breast and align my nipple correctly?
Along with choosing the right Breast Shield it's also really important to align the Breast Shield to the direction of your nipples when you are putting it on. No two nipples point in the same direction!
Getting Elvie Pump on correctly can take a little practice. Until you are comfortable aligning your nipple we recommend you put on just the Breast Shield, without the Hub. Bending forwards and holding your breast from underneath. Bring the Breast Shield to your breast, paying attention to the direction of your nipple. You can use the markings on the Breast Shield to help align your nipple.
We’re all different, no two nipples point in the same direction! Align the Breast Shield to the direction of your nipples when you are putting it on. Use a mirror to check your nipple is centered.
Once you are confident the Breast Shield is in the right place, hold it in position with one hand and push the Hub onto the Breast Shield.
What positions can I use Elvie Pump in?
Generally we recommend sitting or standing because the milk monitoring function in the app will work better if you're upright. However, depending on factors like the amount of milk in the bottle and where the pump sits on your breast, you might find you have more flexibility.
We've had testers unload dishwashers, change their babies and much more - so long as Elvie Pump is functioning properly you can use it in any position you like.
Do I need a special bra to use Elvie Pump?
Elvie Pump is designed to be worn with your standard nursing bra. Getting the right compression could impact milk volumes. Elvie Pump needs to be firmly pressed against your breast, there should be no gaps between Elvie Pump and your breast.
Each and every bra has a different level of support, so make sure to get the compression right before each session. If you are using a particularly structured and inflexible bra, the Bra Adjuster may be used to create more room.