Delivery
How long does Elvie delivery take?
At Elvie, we offer next day delivery as standard on all UK orders. If you order before 3PM, your order will be delivered the next working day.
Please note, delivery times may vary if ordering from another international location.
How much does Elvie delivery cost?
Elvie offers free next day delivery on all UK orders. Delivery charges may vary if ordering from another international location.
Which countries does Elvie deliver to?
Elvie delivers to the following locations:
● Austria
● Denmark
● Finland
● France
● Germany
● Ireland
● Netherlands
● Norway
● Spain
● Sweden
● Switzerland
● United Kingdom
● United States
Please note, not all Elvie products are available in all territories and this list is subject to change. Delivery times and prices may vary between locations.
If you have any questions about international shipping or product availability, please contact Elvie’s Customer Care Team.
How do I track my shipment?
Once your Elvie product has been dispatched from our warehouse, you’ll receive an automated email with a link to your tracking information. If you can’t find your dispatch confirmation email in your inbox, please check your spam folder. Need more information about the whereabouts of your Elvie order? Contact our Customer Care Team.
Questions about delivery? Get in touch with us today.
Returns
Can I return an unopened Elvie product?
You can return an unopened Elvie product purchased from the Elvie website within 30 days of purchase. Please refer to our Terms of Sale for full details about your rights.
If you purchased the product from the Elvie website, please contact our Customer Care Team to request a return.
If you purchased the product from another retailer, please return the product to the store you bought it from or contact the retailer’s customer care team.
Can I return an opened Elvie product?
For hygiene and safety reasons, most of our products cannot be returned to us or a retailer once opened (or the tamper seal is broken) unless they are faulty.
For your peace of mind, all Elvie products are covered by a warranty. For full warranty information, see our Product Warranties page.
If you have any questions about returns or product warranties, please contact Elvie’s Customer Care Team.
Please also refer to our Terms of Sale for full details about your rights.
Can I return a faulty Elvie product?
Elvie products are covered by a warranty in addition to your legal rights. For full warranty information, see our Product Warranties page.
If you believe your product is faulty, please contact Elvie’s Customer Care Team.
Please also refer to our Terms of Sale for full details about your rights.
How long is the Elvie returns window?
Unopened products purchased from the Elvie website can be returned within 30 days of purchase.
For any products purchased from another retailer, please refer to the retailer’s returns policy.
Please refer to our Terms of Sale for full details about your rights.
Elvie products are also covered by a warranty. For more information, see our Product Warranties page.
Need to return an Elvie product? Contact us today.