Milk is leaking from Elvie Catch
Elvie Catch is designed to keep you leak-free - if you are experiencing a leak, please try the steps below:
Ensure the Cup and Skirt are fully dry before assembly. Tapping the Skirt against a hard surface can help dislodge any water droplets in the groove of the Skirt
Push the Cup into the groove of the Skirt and push it into place all the way around
When placing Elvie Catch in your bra, make sure that the Skirt is not tucked under the band of your bra, to avoid the Skirt being peeled away from the Cup during use
Make sure your bra is holding Elvie Catch close to your breast: there should be no gaps between your breast and the back of the product
Be sure to check your milk level regularly, to make sure it doesn’t overfill. Don’t allow the milk level to surpass the bottom of the Nipple Hole.
If you have tried the above steps and are still experiencing leaking, please reach out to our Customer Care team who will be happy to help.
The Cup and Skirt are hard to assemble
To assemble, push the Cup into the groove on the Skirt. Make sure it is pushed into place all the way around, it should be a smooth fit with no breaks. It is easier to push the Cup in on one side of the Skirt, then work your way around rather than trying to push the whole Cup into the Skirt in one go.
The Skirt has become misshapen
Elvie Catch is made from a flexible silicone that will mold slightly to your body shape or change shape while being sterilized. It is nothing to be concerned about, it will not affect Elvie Catch in use and will return to its original shape.
Is there any situation where I wouldn't be able to use the milk to feed my baby?
Milk collected over extended periods and left at room temperature for too long should not be fed to your baby.