Is the Elvie Trainer app free?
Yes, the Elvie Trainer app is completely free to download and use.
Why do I need the Elvie Trainer app?
If you’re a proud owner of Elvie Trainer, using the Elvie Trainer app during your workouts will help ensure you’re performing your pelvic floor exercises consistently and correctly.
With easy-to-follow guided workouts, a range of Kegel exercises and intensity levels, and the ability to set handy reminders and track your workout progress, the Elvie Trainer app is an essential exercise partner when used alongside our award-winning pelvic floor trainer.
What does the Elvie Trainer app do?
The Elvie Trainer app is your personal pelvic floor trainer, helping you get the most out of your pelvic floor workouts through guided workouts and personalized features. When using your Elvie Trainer with the app, you can:
Follow step-by-step workout instructions
Manage your workout intensity levels
Set reminders to ensure a consistent workout schedule
Track your progress and workout history
Is my device compatible with the Elvie Trainer app?
The app is available on devices that support Bluetooth Low Energy. iPhones must be running iOS10 or newer, and iPads must be running iPadOS14 or newer. Android devices must be running version 6 or newer. Please check your phone specifications to ensure that they meet these minimum requirements. Unfortunately, the Elvie Trainer app is not currently compatible with Huawei devices.
If you’ve got a new phone or tablet, you can simply download the app onto your new device and log into your account to continue where you left off.
Do I need an account to use the Elvie Trainer app?
Creating an Elvie account allows you to track your progress and view your workout history. With an Elvie account, you can also use your Elvie Trainer with more than one phone or tablet and regain your workout data if you lose or upgrade your device.
You are able to log out of your account so that your data is kept private if others have access to your devices. Your workout data is stored securely and anonymously, but if at any point you want us to remove it from our servers simply contact our Customer Care Team.
Do I need internet access to use the Elvie Trainer app?
You’ll require internet access to download the Elvie Trainer app, set up your account, and access app updates, but on a day-to-day basis you do not need an internet connection to work out with Elvie Trainer.
Can I use the Elvie Trainer app to practice in between workouts?
Yes! If you’d like to practice squeezing and relaxing without impacting your workout results, first connect Elvie Trainer to your phone or tablet. Next, tap the menu icon and then ‘Trainer info’. At the bottom of this screen, tap ‘Check’ to access the ‘free play’ screen.
What does my LV score mean?
Your LV score simply shows you how strongly you’re squeezing. You may well find that it is higher during some workouts than others, depending on the time of the month (or even the time of day!). There is no average score; pelvic floor strength varies across individuals depending on where they are in their recovery, age, time of the month, and more.
While the app offers scores and metrics, if your reason for using the Elvie Trainer is to treat symptoms of incontinence, then the reduction in these symptoms will be a more helpful indicator of your improvement. Also, maintaining your pelvic floor muscles is just as important as treating issues - so if your score starts to plateau over time, that’s ok too.
If you’re using Elvie Trainer several times a week, you will start to get a feel for what a ‘normal’ LV score is for you. However, it’s important to remember that the LV score is just one aspect of the workout. The Pulse and Speed exercises that challenge your fast twitch muscles (rather than your overall strength) are just as important.
How do I check if I have the latest version of the app?
Many smartphones automatically apply app updates in the background as soon as they’re available. However, to check whether you have the latest version of the Elvie Trainer app - or to upgrade your app to the latest version manually - simply follow these steps:
For Android:
Open the Google Play Store.
Tap your profile icon in the top-right of the screen.
Select ‘Manage apps and device’. Apps with an update available are labeled ‘Update available’.
If you see the Elvie Trainer app listed here, tap ‘Update’ to update the app manually (if the app is not listed you already have the latest version).
For iPhone:
Open the App Store.
Tap your profile icon in the top-right of the screen.
Scroll to see pending or upcoming updates. If you see the Elvie Trainer app listed here, tap ‘Update’ to update the app manually (if the app is not listed you already have the latest version).
Is my data stored securely in the app?
When you use Elvie products, data about your session is sent to your phone. Any data that is then sent to our servers is sent encrypted (using TLS) and stored on our servers on encrypted disks. To ensure that data remains anonymous, we separate it from any personally identifiable data, such as your name and email address, and store it on different servers.
We use anonymised data so we can see trends and meet the needs of our users by constantly updating and improving their Elvie experience. Creating an account and sending the data to the servers means that if you lose or upgrade your phone or tablet, you can take your history with you. It also lets you use our products with more than one phone or tablet.
Your data is always stored securely and anonymously; but if at any point you would like us to remove it from our servers, simply contact our Customer Care Team.