Is Elvie Stride covered by a warranty?

For complete warranty information, please refer to our warranty page.

How does Elvie store my data and keep it confidential?

When you use Elvie products, data about your session is sent to your phone. 

Any data that is then sent to our servers is sent encrypted (using TLS) and stored on our servers on encrypted disks. 

To ensure that data remains anonymous, we separate it from any personally identifiable data, such as your name and email address and store it on different servers.

We use anonymised data so we can see trends and meet the needs of our users. We do this by constantly updating and improving their Elvie experience. 

Creating an account and sending the data to the servers means that if you lose or upgrade your phone or tablet, you can take your history with you. 

It also lets you: 

• Use our products with more than one phone or tablet

• Track milk volumes from different Elvie pumps

Manufacture information and intended use statement for app

Intended use statement: 

The Pump with Elvie app supports users of Elvie Stride by enabling users to connect their pump to their smartphone. 

Once connected the app offers the ability to control the pump remotely, track milk volumes and access online help and support as well as providing contact details for Customer Care.

Manufactured by Chiaro technology Limited. 

Please note that the Pump with Elvie app is not required to use Elvie Stride. In the case of disconnection from the app all pump controls are still accessible via the device.