Pump Accessories Warranty

For complete warranty, refer to elvie.com/warranty.

Pump Warranty

For complete warranty, refer to elvie.com/warranty.

Manual

To find product manuals in your language, and to see a complete list of the languages which are supported in the app, please go to https://www.elvie.com/languages

Can I return my Elvie Pump if I change my mind?

Elvie Pump is an intimate product. For hygiene and safety reasons, it can only be used by one person. 

This means that once the tamper seal is broken, you will not be able to return it to us or to a retailer unless it is faulty. Please refer to our Terms of Sale for full details about your rights. 

For your peace of mind, the Hub (pump mechanism) has a two year warranty and the washable components have a 90 day warranty. Any additional Elvie Pump accessories you may buy also have a 90 day warranty. For full details see elvie.com/warranty.

We also have a Customer Care Team who are ready and waiting to help you through your pumping journey.  

Does Elvie Pump have a warranty?

For complete warranty, refer to elvie.com/warranty.

Is the information I enter at the checkout kept confidential?

The privacy and security of our users is of the greatest importance to us. When you purchase on our website we do not store your credit card details. All transactions are secured with industry standard encryption. We don't share your details with any third party, other than the payment provider and the  warehouse that will pack and ship your order.

Is my data stored securely and kept confidential?

When you use Elvie products, data about your session is sent to your phone. Any data that is then sent to our servers is sent encrypted (using TLS) and stored on our servers on encrypted disks. To ensure that data remains anonymous, we separate it from any personally identifiable data, such as your name and email address, and store it on different servers.

We use anonymised data so we can see trends and meet the needs of our users by constantly updating and improving their Elvie experience. Creating an account and sending the data to the servers means that if you lose or upgrade your phone or tablet, you can take your history with you. It also lets you use our products with more than one phone or tablet.